Welcome
THANK YOU for exploring The Medium Control, much appreciated.
We will always try to resolve any issue with you during and after your purchase. If you have any concerns about your order please contact us BEFORE leaving feedback - we will always try our best to make you happy!
- Kristy + Tommy
The Medium Control
Owners / Designer / Printers / Customer Service / Humans
Payments
PAYMENT
We accept all major credit cards via Etsy direct check-out. Payment due upon purchase.
Shipping
All orders are printed on-demand after your order is received! We do our best to ship all orders within 5 business days. However, if you need your order soon please be sure to add RUSH PROCESSING.
RUSH PROCESSING & UPGRADED SHIPPING
All orders that upgrade to rush processing will be processed and printed same or next business day. All domestic orders will be upgraded to USPS Priority mail and should arrive within 2-3 business days, after shipping. International orders only receive rush processing and will still be shipped via USPS First Class mail. Contact us directly for an upgrade to priority mail on international orders or express (1 day) shipping for domestic orders.
DOMESTIC SHIPPING
All orders 15-ounces and under will be shipped via USPS First Class mail. These orders usually arrive within 2-5 mailing days after shipment. All orders over 15-ounces will be shipped via USPS Priority Mail. These orders usually arrive within 2-3 mailing days after shipment. Express mail is available upon request.
INTERNATIONAL SHIPPING
International orders 4-pounds and under are shipped via USPS First Class International mail. These orders usually arrive within 10-20 mailing days after shipment. All orders over 4-pounds will be shipped via USPS Priority mail. These orders usually arrive within 6-12 mailing days after shipment.
NOTE: These timeframes are approximations based upon our shipping experience. However, sometimes your order may take longer if it is delayed by customs. Sorry, we can't live close to everybody!
IMPORTANT NOTICE FOR INTERNATIONAL CUSTOMERS: Medium Control cannot be responsible for custom duties, import tariffs, taxes, and fees. Please be aware that you may be required to pay these additional charges when the package reaches your country. UK CUSTOMERS: The United Kingdom almost always charges local taxes and custom fees. We are unable to determine these fees and such fees are not covered by the amount paid to us for shipping. If you have any question about such fees it is best to consult with your local post office before ordering.
LOST ORDERS AND/OR INCORRECT ADDRESS
We ship all domestic orders with "Delivery Confirmation" service to your Etsy shipping address. If an item becomes trackably lost in the mail we will replace or refund the item, subject to availability, at our expense. However, if an item is shown as "Delivered" by USPS, we are unable to replace that item or provide a refund as "Delivered" status serves as guaranteed confirmation and receipt. However, with all that being said if you believe your order has been lost and/or delivered to an incorrect address please let us know.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale
Returns and exchange details
Please notify us either by etsy convo or email ("kristy@mediumcontrol.com") of your intent to exchange or return your item.
All returns/exchanges must be verified by us via email before the item is mailed back.
If you received FREE SHIPPING for your purchase you WILL be charged a return shipping fee for any returned or exchanged item. The customer will be responsible for shipping the item back to us and paying for any new shipping charges to exchange the item. If returning then a refund will be issued for the original purchase price MINUS our original shipping charge.
IF YOU PAID FOR SHIPPING: The return/exchange shipping charge is paid for by you and we pay to ship the new exchange item back to you. For returns, a refund will be issued ONLY for the purchase price, your original shipping charge will NOT be refunded.
THE FOLLOWING ITEMS CAN NOT BE RETURNED OR EXCHANGED:
1. Art Prints & Drinkware
2. Garments worn and/or washed are not acceptable returns. Shrinkage due to washing is not a defect and is not an acceptable return.
3. Backpacks or Bags used and/or worn.
4. Items in your possession for longer than 30 days.